Quick checks (two minutes)
- Is the internet working? Open YouTube or another streaming app on the same device.
- Restart everything. Unplug the router and your TV device for 30 seconds, then plug them back in.
- Is it one channel or all of them? One channel failing is usually that channel. Try another.
- Is the service down? See service status.
- Is your plan active and within its screen limit? Close the app on other devices.
Find your problem
| Symptom | Guide |
|---|---|
| Picture pauses, buffers or freezes | Buffering and freezing |
| “Invalid login”, “max connections”, playback error | Playback and login errors |
| IPTV Smarters crashes, won’t load or keeps stopping | IPTV Smarters not working |
| Problems only on a Fire TV Stick | IPTV not working on Firestick |
| Nothing works for anyone | Is IPTV down? |
| Works on mobile data but not home broadband | ISP blocking explained |
| TV guide missing or wrong times | EPG setup |
Where problems usually come from
- Wi-Fi is behind most buffering. Distance, walls and busy evenings all reduce speed at the TV.
- Devices slow down when storage is full or the app cache grows. Basic sticks struggle with very large channel lists.
- Apps misbehave after updates. Clearing data or reinstalling fixes most issues.
- Logins fail through typos, an expired plan or too many screens in use.
Still stuck?
Contact support with your device, the app, what you see on screen (a photo helps) and when it happens. We will take it from there.