Cannot find your question? Contact us or browse the setup guides and troubleshooting guides.
Frequently asked questions
Quick answers to the questions we are asked most, with links to the full guides when you need more detail.
Frequently asked questions
What is IPTV and how is it different from Freeview or satellite?
IPTV delivers TV over your broadband rather than through an aerial or dish. You watch through an app instead of a tuner. Read What is IPTV? and Freely and Freeview vs IPTV.
Which plan should I choose?
If one person watches at a time, choose Premium UK, 4K Ultra or 8K Ultra Max. If two to five people watch at once, choose the Family Pack. See compare plans.
How many devices can I use?
Install the app on as many devices as you like. Your plan sets how many can play at the same time. See multi-screen plans.
Do you offer a trial?
Yes. Our trial is 1 month for £10. It is paid, not free. See the trial page.
How do I pay and receive my login?
You order on WhatsApp, pay, and your login arrives over WhatsApp. The full process is on how ordering works.
Which app should I use?
IPTV Smarters Pro works on most devices. TiviMate is popular on Android TV and Fire TV. Our apps and players guide recommends one for each device.
Does it work on a Fire TV Stick?
Yes. The Fire TV Stick is the most popular device for IPTV in the UK. Follow how to install IPTV on a Firestick.
Will it work on my Samsung or LG TV?
Most Samsung (Tizen) and LG (webOS) smart TVs from the last few years can run a compatible app. See Samsung TV and LG TV.
What broadband speed do I need?
About 10 Mbps per HD stream and 25 Mbps per 4K stream, with a stable connection. See buffering fixes.
Do I need a VPN?
No, a legitimate UK service does not need one. See Do you need a VPN for IPTV?
Do I still need a TV Licence?
If you watch or record live TV on any channel, or use BBC iPlayer, UK law requires a TV Licence, however you receive it, including over IPTV. Check TV Licensing for the current rules.
Is IPTV legal in the UK?
The technology is legal. Legality depends on whether the provider has the rights to what it streams. See Is IPTV legal in the UK?
Can I cancel or get a refund?
Your options are set out in our refund and cancellation policy.
How do I contact support?
All contact options and support hours are on the contact page.
Ready to pick a plan?
Choose how many screens and how long, compare the plans, and see the full price before you pay.