Draft for review. Replace every amber item with the business’s actual policy. The statutory sections reflect UK consumer law but should be checked by an adviser.
Your 14-day right to cancel
If you are a consumer in the UK, you can normally cancel within 14 days of buying. If you asked us to start the service straight away, which is what happens when your login is sent, we may deduct a proportionate amount for the days you have used. confirm how the deduction is calculated
Refunds after 14 days
state the business’s refund policy after 14 days, e.g. pro-rata refunds, credit, or none, and any conditions
If the service does not work
Under the Consumer Rights Act 2015, a service must be provided with reasonable care and skill. If something is not working, please contact support first. Most problems are caused by a device, app or Wi-Fi setting and can be fixed quickly. If we cannot fix a fault on our side, remedy offered, e.g. extension or refund.
Trials
Our trial is 1 month for £10. refund terms for the paid trial
How to cancel or request a refund
Email support email from the address on your order, with your order reference. We aim to reply within reply time and to process approved refunds within refund processing time to your original payment method.
Renewals
how to stop a plan renewing