Terms and conditions

These terms explain the agreement between you and us when you buy and use a subscription. Please read them before you order.

Last updated 4 November 2026

This page contains items marked in amber that must be confirmed by the business before launch.

Draft for review. This is a structure, not finished legal terms. Every amber item needs business input, and the final text should be reviewed by a solicitor.

1. About us

These terms are between you and registered company name (company number company number), registered at registered address (“we”, “us”). Contact: support email.

2. The service

We provide access to the content described on our website for the plan you buy: define the service and the content included. Content line-ups can change when broadcasters change their channels or rights. how customers are told about material changes

3. Your account and screens

  • Your login is for your household only and must not be shared or resold.
  • Your plan allows a set number of simultaneous streams (“screens”).
  • We may suspend accounts that are shared or used beyond the screen limit. confirm enforcement approach

4. Price and payment

Prices are shown on the plans page in pounds sterling including/excluding VAT. You pay in advance for the period you choose.

5. Renewal

state whether plans renew automatically, how customers are reminded, and how to turn renewal off

6. Your right to cancel

As a UK consumer you normally have 14 days to cancel a service contract under the Consumer Contracts Regulations 2013. If you ask us to start the service within those 14 days and then cancel, we may deduct an amount for the service already provided. confirm how this is applied See the refund and cancellation policy.

7. Service availability

We aim to keep the service running continuously, but streaming depends on your broadband, device and app, which we do not control. planned maintenance and outage compensation, if any

8. Acceptable use

You must not record, redistribute or publicly show content from the service, or use it in commercial premises such as pubs or clubs, unless your plan expressly allows it.

9. Your statutory rights

Nothing in these terms affects your rights under the Consumer Rights Act 2015.

10. Governing law

These terms are governed by the law of England and Wales. confirm jurisdiction