What to include in your message
So we can help on the first reply, tell us:
- Your device, for example Fire TV Stick 4K, Samsung TV (and roughly what year), iPhone or Windows PC
- The app you are using, for example IPTV Smarters Pro or TiviMate
- What you see, ideally with a photo or screenshot of any error message
- When it happens, for example all the time, only in the evening or only on one channel
- The email address on your order, if you are already a customer.
Before you get in touch
Many problems have a quick fix. These guides cover the most common ones:
Sales questions
Not sure which plan or device you need? Ask us before you buy. We would rather you choose the right plan first time. You can also compare plans on the plans and pricing page or read the FAQs.