Draft for review. This policy must be checked against how the business actually processes data, and ideally reviewed by a qualified adviser, before publishing. Items marked in amber need business input.
Who we are
The data controller is registered company name, company number company number, registered at registered address. You can contact us about privacy at support email. ICO registration number, if registered with the Information Commissioner’s Office
The data we collect
- Order details: your name, email address, plan purchased and order history.
- Payment information: processed by our payment provider, payment provider. We do not see or store full card numbers.
- Support messages: what you send us, including device details and screenshots.
- Service usage: technical data needed to provide the service, such as connection times, IP address and device type. confirm exactly what service logs are kept
- Website data: this website does not currently use analytics or advertising cookies. See the cookie policy.
Why we use it, and our lawful basis
| Purpose | Lawful basis under UK GDPR |
|---|---|
| Providing your subscription and login | Performance of a contract |
| Taking payment and keeping accounting records | Contract, and legal obligation |
| Answering support requests | Contract, and legitimate interests |
| Preventing account sharing and fraud | Legitimate interests |
| Marketing emails (only if you opt in) | Consent, which you can withdraw at any time |
Who we share it with
If you order or contact us on WhatsApp, your phone number, profile name and messages are handled by WhatsApp, run by Meta, under its own privacy policy. We share only what is necessary with service providers who act on our instructions: list processors, e.g. payment provider, email provider, hosting provider, helpdesk. We do not sell your personal data. state whether any data is transferred outside the UK and the safeguards used
How long we keep it
retention periods, e.g. order and accounting records for 6 years; support messages for X months after your last contact
Your rights
Under UK data protection law you have the right to:
- access a copy of your personal data
- have inaccurate data corrected
- have your data erased in certain circumstances
- restrict or object to certain processing
- data portability
- withdraw consent where we rely on it.
To use any of these rights, email support email. We will reply within one month.
Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.